by CIA Omnigage | Jan 11, 2019 | Blast Voice Mail, Blog, Communications, Healthcare, Multi-channel, Success Stories
How A Healthcare Agency Was Able To Get The Word Out
The first days of winter also mean that the first days of flu season arrived. For healthcare firms, making sure the public is well stocked with flu shots and making sure people are vaccinated can often be a logistical nightmare.
Recently, CIA’s blast voicemail has helped a healthcare agency distribute and reach people in asking whether they have had or want a flu shot.
The agency uses the blast voicemail in order to send a message to a large contact list. When the receiver listens to the message, they have the option to press 1, 2, or 3.
Pressing 1 would transfer the person to a live operator to schedule a flu shot, pressing 2 would tell the agency that they have already had a flu shot, and pressing 3 would tell the agency that they did not want or need a shot.
Streamlining this laborious process of asking people about flu shots is something that blast voicemail is not new to. There are a huge amount of industries that benefit from CIA’s products.
This streamlined survey of flu shots shows the power of CIA’s Blast Voicemail when used efficiently. However, Blast Voicemail is not the only product that can be used to help with process.
If the response rate is low for the initial survey, healthcare companies can then use CIA’s Integrated CRM Dialer. This system allows the company to directly call a huge contact list in a fraction of the time.
Calling a person directly will likely lead to a higher response rate, and thus, a higher rate of flu shots being given. Using click-to-dial, callers can talk to a potential patient if they pick up, or simply drop a pre-recorded message to the person and move on to the next number. Callers can also add a personal message if they need to.
The CRM Dialer can also help callers stay organized and connected with their customers. The feedback will give the caller an analysis of how many answers and declines there were for a flu shot. This ultimately will keep the entire situation organized and efficient.
The CRM Dialer and Blast Voicemail products were created with efficiency in mind. Today, they are helping fight the flu season and preventing countless illnesses.
by CIA Omnigage | Jan 10, 2019 | Blog, Integrated CRM Dialer, Success Stories
Client Instant Access’ Integrated CRM Dialer allows users to utilize click-to-dial technology in order to make many calls quickly. It is an efficient integrated CRM Dialer App that helps users manage their client lists in a comprehensive and organized interface within Salesforce.
Our CRM Dialer can be incorporated with many popular CRM’s, including Salesforce. Using our Salesforce integrated dialer users can have a visible CIA sidebar in all Salesforces pages. Our native CRM Dialer has many features that make it a top choice, and combining it with Salesforce as an Integrated CRM Dialer enhances its power and versatility.
Our Integrated CRM Dialer is a clear leader in multiple industries for its efficiency: with note-taking features and manageable contact lists, users can keep track of their customers and understand their trends more easily. Salesforce productivity apps like our Integrated CRM Dialer enhance the CRM experience by offering a level of customization that other telecommunication companies cannot.
As a provider of choice for 23 years on Wall Street, high call quality has become a standard of Client Instant Access’ operation. With less latency and fewer dropped calls, our secure lines will help you hear your calls clearly so you can work efficiently. The CRM Dialer also has a record-keeping feature that helps organize client calls and hit and miss rates for calls, directly on Salesforce. This will allow your CRM Dialer to keep exact track of workplace efficiency.
The fact that our Integrated CRM Dialer has the versatility to work seamlessly with Salesforce is a vital part of what makes it an invaluable tool to businesses in all industries. Whether you are in the financial, entertainment, legal industries, to name a few, the Integrated CRM Dialer is a necessary tool for time-efficient, productive work.
by CIA Omnigage | Dec 21, 2018 | News
Giving Back To a University That Has Given So Much To Us!
Standing behind 23 years of experience, Client Instant Access has always been a well established, reputable and reliable company. Our company has recently expanded and taken on new challenges and has branched out into new industries. In the process of expanding or clientele, CIA has decided to extend offers to young entrepreneurs looking to open doors to the fast paced corporate world. Bringing fresh new ideas to the table for growth and expansion, creating opportunities for personal development and high earnings potential. With CIA being on the fast track to even greater success, our company has been fortunate enough to higher four recent college graduates with backgrounds in Customer Service, Management, IT, Social Media and Marketing. With all 4 members bringing something unique to the company, you could say that the team is a major asset to the future.
Our Sales Team’s first project was to get the word out about what our company has to offer. Two members of our Sales Team are alumni of Saint Peter’s University, sharing that in common with the CEO & Co-Founder of Client Instant Access, Joseph Vaccarella. CIA’s Sales Team was invited to host an information table at Saint Peter’s University, also offering Conference Operator positions to the attending students. Over 30+ students have applied to the position and our Sales Team has made a unique connection with the University. The team has great aspirations of future team expansion and is excited to work hand in hand with such a remarkable University. The team will have the honor of attending and hosting a table at the Spring 2019 Career and Internship Fair at Saint Peter’s University this upcoming February. Our new team members are on the fast lane to success and will be a major part of the evolution of Client Instant Access.
“It feels so good to give back to the university that has given me so much & has led me to where I am today. I’ve always been the type of person that welcomed suggestions and direction and Saint Peter’s guided me down the exact path I needed to take in my life, without me even knowing it. I am forever grateful and honored to be a Saint Peter’s peacock for life!”
-Gianna Macolino Class of 2018
Sales Representative
“Saint Peter’s has opened so many doors for me, it felt so good to walk back through the doors where my journey to success started and be able to give back and share my experiences with the students that are walking in the same shoes I walked in, in 2014.”
-Steven Berdecia Class of 2018
Sales Representative
“Thinking back to what Saint Peter’s has done for me, I focus on the education and what I’ve gained there. It has helped me become who I am today as an employer, a business owner and a well-rounded individual over all. Saint Peter’s Liberal Arts Education and it’s Christian ethics have made a strong impression on who I am. The intimate class sizes, the personal relationships I had built over time and the path created for me by the Career Development Department, are the memories I value the most from my time at Saint Peter’s.”
-Joseph Vaccarella Class of 1984
CEO & CFO of Client Instant Access, LLC
by CIA Omnigage | Dec 13, 2018 | Blast Voice Mail, Blog, Communications, Compliance, Corporate Access, Success Stories, Thought Leadership
Client Instant Access offers clients that use Blast Voice Mail and the Integrated CRM Dialer unique options for communicating with their clients and contacts. The most prevalent is the use of Blast Voicemail by Research Analysts. It has proven to be the most consistently used, as well as the most successful.
But how, in the new age of growing SMS messaging has the voice messaging industry continued to thrive? One of the reasons for this is because voice messaging gives Research Analysts the ability to personalize their research. Voice Communications using Blast Voice Mail adds an enhanced personal touch that SMS messaging lacks.
Although SMS messaging certainly has its advantages, in terms of blast communications, Blast Voice Mail continues to reign supreme. The limitations of an SMS message prevent it from being enough for clients to properly consume the intended message behind the research.
Since 1997, Client Instant Access has observed the growing creativity of Research Analysts communicating with their clientele, sometimes making song parodies or staging interviews as the content of the message. The method is timely and more clear than an SMS message. This has proved to be an excellent way for Research Analysts to brand themselves and make themselves stand out from the crowd.
Used in the correct way, Blast Voice Mail makes a much stronger impression than SMS messaging. Emotion or personal feelings are difficult to convey in simple text. Hearing a voice allows for greater expression and clarity that match the intended message.
Ultimately, all Research Analysts are looking for their research to be better understood and communicated properly so their clients are more successful. Using CIA’s Blast Voice Mail to distribute research reports, analysts can better serve the needs of clients.
by CIA Omnigage | Dec 6, 2018 | Blog, Conference Calling, Customer Service
Communication Technology is advancing very rapidly every day and the need for secure international conference calling has become vital. Many conference call services today are not able to offer top quality service to international companies who need to host conference calls on a regular basis. In addition, more international regulated businesses have strict compliance rules that require them to guarantee that call participants on a hosted call are the intended audience.
CIA Omnigage, the provider of choice for a number of global firms, delivers a high level of premium sound quality during international conference calls using state of the art secure digital technology. Our clients have remained loyal to us for two decades, and more are choosing CIA Omnigage to host their conference calls. Premium conference services from CIA Omnigage features a real-time portal to view call statistics. In addition, CIA Omnigage also offers expedited transcripts and recordings of any call, giving you the opportunity to stay as organized as possible.
As the provider of choice for many Fortune 500 companies, CIA Omnigage, is perfectly equipped to help you host your international conference calls. With over 20 years of experience hosting large event conference calls that can include audiences in the 1000’s, we are the most trusted company serving the needs of large international organizations.
With plenty of live operators on hand, you can be sure that you’re calling with premium equipment and services.
Large International Hosted Conference Call Features
Host Large Audiences Conference Calls with 1,000’s Participants
Global companies manage calls with 1,000’s of international callers and need to ensure the success of these large event conference calls. Our company handles 1,000s of large audience conference calls each year as a result of our exceptional quality, service and security.
Custom Conference Call Introductions
Live conference call operators will read custom introductions on large audience conference calls at the beginning of each call to convey the agenda. International organizations may also request operators to speak additional languages, such as Spanish and Italian.
Digital Recording and Playback
After the completion of a large event conference call, a recording can be critical. A conference call recording allows international organizations to have access to a recording of the large event call for future reference. And it also allows an organization to provide unlimited or restricted access to the participants who may have been late or not present during the call. Some large hosted organizations can even publish the call to a public audience or segmented audience.
Event Conference Call Transcripts
We can translate your hosted conference call after it is completed so that you have access to an accurate typed document. Portable transcript files can save time and money by giving a company the flexibility to send archived files to a selected audience.
Advanced Conference Call Sound Quality
Having any background noise during a hosted conference call can be an issue, especially for an international conference call. Our advanced digital technology provides crystal clear lines that have made us the choice of Fortune 500 companies for more than 23 years.
Operator Assisted Conference Calls
When hosting large conference calls with many participants it can be extremely important to include highly trained live operators that are able to assist you and your participants. Many large international organizations rely on us to provide them with advanced services with their large event calls or earnings release calls.
Live Stats In Conference Call Participant Portal
When hosting a large event conference call we provide the host portal access that provides a view of audience participation in real-time. The portal can display numerous activities by participants.
Manage Q & A Sessions
Live operators can help control access on a large event conference call, such as being able to mute and unmute participants so that the call remains organized.
Security for Hosting Earning Calls
Most international organizations are requiring strict compliant rules for hosting conference calls. Having a premium conference calling service, such as CIA Omnigage allows companies to experience a secure and robust conference call. By choosing CIA Omnigage, you can make sure that that you are compliant with any federal regulations. Many Fortune 500 companies have come to rely on CIA Omnigage to host their earning calls throughout the year.
