by CIA Omnigage | Feb 18, 2020 | News, Success Stories
Omnigage – Client Instant Access (CIA) has been named a finalist in the 2020 FTF News Technology Innovation Awards in the category of Best Cutting-Edge Ops Solution!
The FTF News Technology Innovation Awards celebrate and recognize the individuals, fintech vendors and regulators that have made significant strides and noteworthy achievements in operational excellence over the last 12 months.
Winners are selected across 29 categories through reader voting, which is now open until April 17.
Show your support and cast your vote for Omnigage as 2020’s Best Cutting-Edge Ops Solution’ today!
by CIA Omnigage | Dec 9, 2019 | Communications, Event, News
Join Client Instant Access & Omnigage at the Javits Center on Wednesday, December 18 and hear how our Trailblazers are disrupting industries, shaping the future and transforming the world around you!
Explore the path between today’s communications technology and engage with the latest multi-channel innovations, including CTI connectivity, incoming call notifications, SMS and more. Learn how these solutions help create a complete view of your customers, connect to customers using intelligence, and work together- faster than ever before.
Look forward to seeing you there!
by CIA Omnigage | Sep 23, 2019 | Blast Voice Mail, Blog, Communications, Compliance, Customer Service, Omnigage, Success Stories
Why would you need the capability to use call logging software in your customer tracking? Call logging features contain important information, such as the phone number, the call time, and status of the call. In today’s business world call logging has become a key component that can improve your customer service experience and boost sales productivity. Call logging software allows you to view past interactions with a contact giving you the knowledge to have an intelligent conversation and proceed with the next steps, improving the agent/client relationship.
The new Omnigage multi-channel engagement platform can enable you to receive advanced reporting and have the ability to track inbound and outbound performance. Having the ability to view past calls is a game-changer for many types of businesses and can revolutionize the way people communicate. Omnigage also allows you to log emails and texts and can easily integrate into any CRM system.
Top Benefits of Call Logging
- Tasks and reminders
- Best call time
- Efficiency
- Effectiveness
- Automation
Data and Reporting
One benefit of call logging is that it allows you to track valuable data about each of your agent’s inbound and outbound calls and determine how the agent engaged with that customer. As a result, this can help enhance your call center’s productivity and will give you the feedback you need to productively communicate with your clients.
Improved Customer Service
Another benefit of call logging is that it replaces the time-consuming effort of manual logging each call whether it’s for your sales team or contact center. This helps save time and money and allows your customer service team to concentrate on more calls. You can also track your team’s performance and see if there might be any room for improvement based on results.
If you would like to learn more about our engagement platform Omnigage and how it can help make your CRM more feature-rich please feel free to reach out to our sales team at sales@callcia.com.
by CIA Omnigage | Jul 15, 2019 | Blast Voice Mail, Blog, Communications, Conference Calling, Customer Service, Integrated CRM Dialer, Multi-channel, Omnigage, Success Stories, Thought Leadership
Top Benefits of an Auto Dialer in Call Centers
Having an autodialer has transformed the way call centers operate on a business scale. In the past auto-dialers have been known as just a way to dial out from a list of telephone numbers. However, in today’s world auto-dialers have been defined more as integrated software and can integrate into almost any CRM. For example, if a live person answers he/she would have a list of options to choose from. In addition, auto-dialers have the capability to detect answering machines, disconnected calls, etc. Auto-dialers can also be very beneficial for a variety of industries, such as for political campaigns and the banking industry. An auto dialer can help in the process of conducting polls for the political sector and also handling large amounts of a customer database for large banks. It is important to note that auto-dialers can have many benefits for small businesses and on an enterprise scale.
How can an Auto Dialer Improve Call Centers?
Generate More Leads
Businesses can utilize an autodialer as a way to boost sales leads. An agent can gather information about the contact prior to a call and have a more personalized conversation, which can help increase engagement and the chances of lead conversion. An auto dialer will also help maximize the number of call connections and give agents a better chance to close a lead.
Real-Time Reporting
An auto dialer software has the ability to provide custom reports, which helps agents understand any real-time statistics and whether there were any issues. This user-friendly interface can give you metrics based on real-time reports. Auto-Dialers also give you access to call recordings, which can be beneficial to managers when overseeing agents’ performance.
Increased Agent Talk Time
In the past, many call centers have used manual dialing as a way to call out to different prospects. However, auto-dialers have been used more frequently as a way to increase productivity and efficiency for call agents. This allows increased talk time between agents customers on the phone.
Custom messaging features
Call centers can benefit from an autodialer by also being able to leave a pre-recorded message that will automatically dial out to a list of contacts. In addition, you also have the ability to send a personalized message through text-to-speech or email if your voicemail got dropped. This process cuts down call time by a third and removes the time of waiting for someone to answer the phone.
Overall, auto-dialers have been used as a way to call centers to improve the process for outbound dialing. Connecting with customers at a fast pace is essential in our world today. With an autodialer, you can make sure call agents have the best tool to reach out to their customer base.
For more information on how an autodialer can improve your call center, visit www.callcia.com or reach us at sales@callcia.com.
by CIA Omnigage | Jul 15, 2019 | Blast Voice Mail, Blog, Communications, Event, Success Stories
Hurricane season brings the need for quick and effective communication. The unpredictability of the season challenges communication systems and necessitates the smooth execution of a safety action plan. Can you trust your communications system? Are there a variety of methods available that can be used to alert citizens of a potential danger? Is there an infrastructure in place for post-storm relief efforts? A communications system is vital infrastructure in preparing for hurricane season and avoiding disaster.
Early warnings are key, so early engagements with residents are necessary. Client Instant Access offers a wealth of blast services that allow law enforcement professionals to connect with thousands of residents. Whether an email, text, or voice blast, at-risk residents must have time to come to terms with and prepare for a potentially disastrous hurricane. Officials can even have to option to escalate their messages to become more urgent as the storm becomes more imminent. Perhaps the campaign starts with an email blast and progresses to customizable voice blasts.
Preparations for hurricanes start before they show up on a radar map. Formulating an emergency preparedness plan and dispersing it amongst an at-risk area is vital at any time of the year. Beyond hurricanes, a BOLO (be on the lookout) message should be easily available to send out. Whether there’s an impending natural disaster or a dangerous subject on the loose, the public should be easily alerted.
Blast Voicemails that prompt responses can be sent out to gauge how prepared an area is for a storm. This allows a more efficient system of preparation to take hold and can potentially limit the damage sustained from a hurricane. This concept also relates to how these communication systems can more closely connect law enforcement to the people they protect. In an age where law enforcement is mired in controversy, transparency and good service to the public are more important than ever.
Client Instant Access’ Blast Voicemail offers emergency service organizations an easy and reliable way to alert residents of an incoming storm. These organizations can even customize the alerts to correspond with the urgency of their message. This is a solution that looks to ensure and maximize safety during chaotic natural events.
Other products can help communities organize cleaning up the aftermath of a hurricane. Our Auto Dialer and Conference Calling services connect relief services and affected areas. Users can create contact lists of relief and cleanup services to organize the post-storm effort. Our communication systems facilitate collaboration, allowing users to focus on the logistics of their business. Hurricanes threaten our way of life; they are violent reminders that humans are subjects on an Earth that acts upon them. Client Instant Access wants to help law enforcement and emergency service organizations command and protect successfully during these natural disasters.
