by CIA Omnigage | Apr 6, 2017 | Blast Voice Mail, Blog, Communications, Integrated CRM Dialer, MiFID 2, Omnigage
Organizations are faced with difficult decisions when creating a communication strategy. Making sure the message is received and understood is critical to any successful campaign. There are situations where email and SMS can properly meet the objectives. But there are other times where the intended message is more complex and requires added personalization.
What is the message and how is it conveyed? Is it a brief message, or is it longer and more complex? Does it require some context and explanation? Will the message require some feedback? These questions are all important and require evaluation.
Email, SMS, and Social Media are great tools to communicate many messages easily. However, for more complex messages, voice is the more convenient and reliable option. For example, if a research analyst needs to convey important financial information that will take some time to explain, then they will not benefit from a huge series of texts or a long-winded email. There can be miscommunications, and the information will not be given as efficiently as it could be. There may be follow-up questions from the client or discussion needed.
In this situation, calling a client is the move. Even if an analyst needs to get in touch with a lot of people about the same financial event, using a blast voicemail or CIA’s Integrated CRM Dialer will expedite the tedious process of dialing numbers.
A phone call is better at conveying complex information because it allows for discussion and there are immediate opportunities to make everything clear. If there is any confusion, the customer will get a response instantaneously and can stay on the line until everything is resolved and understood.
These kinds of messages are common in all industries. Whether it be in finance, healthcare, legal industries, or education, there are always messages that need explaining in order to be effective. When it comes to these more complex messages, using a phone call is the best way to keep mistakes at a minimum.
by CIA Omnigage | Mar 28, 2017 | Blast Voice Mail, Blog, Integrated CRM Dialer
When it comes to business relationships, specifically between a salesperson and client, frequent communication is critical. But distance and time can make face to face communication unrealistic. A salesperson or business development professional must have consistent and effective lines of communication to nurture successful client relationships. The use of impersonal communication channels can be harmful in a business relationship and fail to differentiate your company or brand. This can result in a client with no vested interest in maintaining a relationship and more willing to work with a different company or provider.
Client Instant Access has been assisting organizations for decades in nurturing these business relationships adding a more personalized form of communication utilizing voice-messaging services and cloud-based CRM Dialer services. The benefits to the user of the Client Instant Access suite of productivity tools is tremendous. A manager can now track his team and make sure they are making calls to clients and following up on new leads. And the salesperson or business development professional using the CRM Dialer will be more successful in closing sales as a result of increased efficiency and better tools that allow them to reach more clients in less time and drop pre-recorded messages when a client is not available.
Imagine starting your morning with a list of client calls and working that list in a fraction of the time. Never worry about proving to your boss that you made all your phone calls since you can now provide a call report. And advanced note-taking features allow you to access important information about your phone calls. It is no wonder many clients utilize the CRM Dialer product in place of a CRM for the simplicity of managing a customer relationship.
Another benefit of voice communication is the ability to provoke a response. Other forms of communication like email do not require the receiving party to respond or engage with the message. But when you speak with current or prospective clients by phone you are more likely to make a good impression and find commonalities not possible with other less personalized forms of communication.
Your company is at a disadvantage if not using advanced communications products like an Integrated CRM Dialer and Blast Voice Mail.
by CIA Omnigage | Mar 9, 2017 | Blast Voice Mail, Blog, Communications, Integrated CRM Dialer
Part 1 in a 4 Part Series
In the coming weeks, we will discuss the strengths and weaknesses associated with various engagement tools that businesses use today including voice, email, SMS, and social media. This debate has been at the center of business communications for years now and has companies wondering how they can make their operations more efficient and stay close to their clients. Client Instant Access has for nearly two decades offered advanced tools and services to allow organizations to deploy voice communications rapidly and efficiently with large groups of people.
There has been a growing battle between SMS, email, and voice in the business world over the past 20 years. As technology becomes more ubiquitous in business, this debate continues. According to Salesforce, on average, business people send and receive 115 emails per day. Although there are a number of benefits to email and electronic engagements, we feel that there are many advantages offered by voice communication.
In another study conducted by Salesforce, they measured the response rate of a phone call versus an email. The phone call marketing ultimately reached a rate of 8.21%, which dwarfed that of the emails, which was 0.3%. Statistics like this suggest voice’s supremacy over text. However, electronic communications can reach a wider audience, but is it as effective?
Using Client Instant Access’s Integrated CRM Dialer, users can click-to-call people on contact lists. The speed of using an automated dialer to contact large numbers of a client allows any organization to realize maximum efficiency and embrace larger numbers of customer engagements.
Blast Voicemail with the CIA has a similar benefit and may reach an audience as quickly as email/SMS. Serving the same function as a blast email, users drop a personally recorded message into everyone in a contact lists’ voicemail. This allows professionals to quickly and personally get in touch with hundreds and potentially thousands of people without having to speak with each individual.
In the coming weeks, we will feature additional articles that examine the pros and cons of voice communications, SMS, email, and social media.
by CIA Omnigage | Feb 22, 2017 | Blog, Integrated CRM Dialer
Recently, Cisco has halted the sale of and stopped supporting the Unified Application Environment 8.5, a major dialer for banks and callers. This has forced some companies to look for a different dialer, one particular with better compliance.
Client Instant Access’s Integrated CRM Dialer provides an efficient, compliant replacement to Cisco’s CRM Dialer. There are numerous features that make the product user-friendly and are sure to be highly useful to anyone in need of a CRM Dialer.
The Integrated CRM Dialer has a click-to-call function that allows analysts and customers to make calls in a fraction of the time. It also has the option to drop a voicemail, pre-recorded or not, into their recipients back if they do not respond.
There is also a note-taking section on a CRM Dialer to keep analysts organized and effective at their jobs. These note-taking sections can keep individual analysts accountable, as these transcripts can be sent to supervisors. This accountability can increase sales and productivity.
A CRM Dialer’s contact lists can also allow any research analyst or healthcare professional to easily make lists of clients or patients and can make it easy to contact them quickly. With simply a cell phone and an Internet connection, users can communicate with huge amounts of people.
Because of the more personal tone of an individual call, a CRM Dialer finds more success when it comes to sales. Any salesperson can use a CRM Dialer to quickly call hundreds of leads and let them know about a new product, or make a close. This simplicity can take productivity to new heights.
With Cisco not supporting their own product, many companies find themselves with an unsupported CRM Dialer. These same companies may be looking for an ample replacement in the form of CIA’s CRM Dialer product, which has great compliance and is completely supported.
Client Instant Access’s CRM Dialer has impressed clients with its efficiency since 2002. Its easy-to-use nature and efficiency have made the CIA a provider of choice on the front of many different industries.
by CIA Omnigage | Feb 15, 2017 | Blog, Communications, Integrated CRM Dialer
The Integrated CRM Dialer from Client Instant Access has a wide variety of uses across scores of industries. Here are some of the best uses.
10. Travel Agencies: Travel agents can use a CRM Dialer to communicate with large client lists about different kinds of deals to exotic locations they are offering. Using a CRM Dialer, the agent can quickly get into contact with hundreds, even thousands of customers in a fraction of the time. If they don’t pick up, the agent can simply drop a message into their customer’s voicemail.
9. Court Dates: Public courts can use a CRM Dialer to remind people of upcoming court dates for minor violations like traffic tickets. By using a regularly updated contact list of people who need to appear in court, one person can easily click to call and give a reminder of an upcoming court date.
8. Restaurant Reservations: For restaurants that have tables reserved weeks and months in advance, a CRM Dialer is a great way to remind customers of their upcoming reservations.
7. Retail Stores: Similar to travel agencies, retail stores can allow customers on a contact list to know about sales, unusual store hours, or new products with a CRM Dialer. By calling each individual person, it gives a personal touch and makes it more likely to attract traffic in the store.
6. Education: A CRM Dialer is a great way for educators to remind students and their parents about different events the school is having. From asking for donations and different school events to announcing snow days, the CRM Dialer helps schools greatly.
5. Food Stores: Food stores need to contact a lot of different companies in order to stock their shelves for the public. A CRM Dialer helps these stores get into contact with these food companies efficiently and quickly.
4. Interest Groups: Our CRM Dialer can help interest groups reach out to their members quickly in order to form events and ask for donations. It expedites the day-to-day operations of an interest group.
3. Real Estate: Real estate firms can use a CRM Dialer by getting into contact with client lists of people looking for houses. When a great value comes up, a firm can quickly inform hundreds of people with click-to-call.
2. Healthcare: Healthcare companies can use CRM Dialer in a lot of ways. Some of these include getting into contact with pharmaceutical companies, patients, potential doctors, and more. Our CRM Dialer helps healthcare industries function at their top potential.
1. Research Analysts: Research analysts have a huge need for a CRM Dialer. They can easily get into contact with their clients and inform them of the latest financial information. They can also use the note-taking function to keep themselves organized. This is the number one use of a CRM Dialer.
CIA’s Integrated CRM Dialer
Stop listening to countless voice mail greetings. Eliminate the need to repeat yourself over and over. Save time and reduce stress while increasing productivity by up to 66% with Client Instant Access’ Integrated CRM Dialer.
What is a CRM Dialer:
CIA’s CRM Dialer is a web-based tool that allows you to quickly and continuously dial out to large numbers of clients, leaving pre-recorded messages whenever voice mail is reached OR connecting to a live person if the call is physically answered.
Why should you use the CIA’s Integrated CRM Dialer?
- Never again will you have to repeat the same
voice mail message over and over during the
day. Our system delivers a crisp, consistent
and effective message each time with the
same level of enthusiasm.
- Eliminate the stress of making outbound
phone calls.
- Make all of your calls in one-third the time
