by CIA Omnigage | Jul 18, 2018 | Blog, Integrated CRM Dialer
Time, Accuracy, Flexibility, Organization and Support
Here’s the challenge: take your huge customer database, attempt to contact large numbers of people at once, personalize the experience, and make the process efficient and cost-effective. Impossible? Not if you use an integrated dialer application. For organizations that need to contact hundreds of customers daily, this system automates the process, giving you the ability to interact with your clients in new and powerful ways. CIA offers an Integrated CRM Dialer, an integrated CRM Dialer application with key advantages. Here are the top 5 reasons why a CRM Dialer is the best way to interact with your customer base:
Time – Many companies have a call center team charged with working their way through long lists of names to contact. A CRM Dialer offers the ability to quickly and continuously contact clients, and either automatically leave a prerecorded message if the call drops to voice mail or connect the system to a live person if someone answers. The process potentially cuts down call time by a third, removes the frustration of waiting for someone to answer, and provides a delivery rate as high as 99%.
Accuracy – Accurate documentation of calls enables companies to gather data and intelligence on customer interaction. All calls are logged and processed, which makes it easy for managers to keep track of progress and employee productivity. A “Blast Report,” is generated after a call session and provides information about total time connected, success rates, and regulatory compliance.
Flexibility – A CRM Dialer is versatile and designed to integrate seamlessly with existing CRM systems or as a stand-alone, out-of-the-box solution. By contrast, the “Unified Application Environment” from Cisco, which has similar features, is limited in its ability to integrate with existing CRMs. A CRM Dialer works across industries, for firms big and small, with a user-friendly interface and simple, intuitive features.
Organization – Companies can customize different lists for unique client groups. When executing a blast, users don’t need to click on each client when the whole group is selected. Notes can be added to individual names in the database, to assist users in follow-up calls. Blasts can be launched anytime, from any location that has Internet access. A voice mail message can be delivered immediately or scheduled to be delivered at a later date. CIA even offers an app to make organizing and sending blasts simple and efficient.
Support – While a Cisco system requires dedicated hardware, a PBX phone system, and lots of maintenance, A CRM Dialer is a cloud-based system, which means lists can be created and managed, recordings can be made and calls can be launched from any location. Past recorded messages can also be archived for future use. CIA is always eager to help clients get full use out of their CRM Dialers and to assist with any questions, 24 hours a day, 7 days a week.
For more information on CIA’s Integrated CRM Dialer application, visit www.callcia.com or call (973) 439-0088.
Related Article: Find Your Lost Customers – Proactive Communication Campaigns Using a CRM Dialer
by CIA Omnigage | Jul 12, 2018 | Blast Voice Mail, Blog, Compliance, Conference Calling, Integrated CRM Dialer
Privacy and security have always been a cornerstone of Client Instant Access and the protection of data. Client Instant Access retains the Payment Card Industry (PCI) certification and is The Provider of Choice on Wall Street for over 23 years because of the dedicated approach to a secure and robust environment for data integrity and security. All products and services are compliant within state, federal, and EU regulations and protect against any sharing of data.
What is GDPR?
In 2016, the European Parliament issued the release of the General Data Protection Regulation (GDPR), which is a law that regulates how companies protect EU citizen’s personal data. If a company collects data related to a European user, you must comply with the following:
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- Give users the ability to access or delete their data.
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- Let users know if any data breaches occur
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- You must receive consent before acquiring any data
- Explain to users who you are, why you collect data and approximate time of how long it will be stored
How We Protect Clients
Client Instant Access has the most secure platform for Conference Calling, Blast Voice Mail, and an Integrated CRM Dialer System. Our customers remain, loyal clients because they know their data is safe and secure. As a leader in the highly regulated Healthcare and Financial Industries clients choose our secure platform. Leading Fortune 500 companies audit and monitor vendors before choosing an enterprise-level technology platform to deploy services such as Conference Calling, Earning Reports Broadcasts, Blast Voicemail, and Integrated CRM Dialers. That is why after 23 years of working with leading Fortune 500 firms, our platform is one of the most trusted.
Why is GDPR Important?
GDPR has specific rules on how companies protect individuals’ data. Compliance is more important than ever because there could be additional fines if a security breach results.
When does GDPR begin?
GDPR will be put into effect on May 25, 2018. It was approved by the European Parliament in April 2016.
Who does GDPR apply to?
GDPR applies to any company that works with the European Union. Client Instant Access is committed to offering services to our clients to help them comply with certain GDPR requirements. Give Client Instant Access a call today to lean more about our services.
Conference Calling
Having a reliable Conference Call platform like Client Instant Access allows firms to host a secure call experience. A company has full access to information about the call and can request any additional security messages if needed. Many of the largest fortune 500 companies have come to rely on us to provide top quality service for hosting large group conference calls, hosted earnings calls and hosted event calls that require maximum security..
Blast Voicemail
Blast Voicemail allows a company to communicate with large lists of clients in a matter of seconds. Business users that need to communicate a message quickly and clearly rely on Blast Voicemail.
Integrated CRM Dialer
CIA’s Integrated CRM Dialer is a web based CRM Dialer application that allows a large group of users to call customers at a minimal expense. A CRM Dialers top notch security and efficiency allows users to feel comfortable when communicating with a large number of users. CIA’s CRM Dialer application gives all the required data to management to monitor this type of call. They can then relay information about the call to different clients.
by CIA Omnigage | Jun 28, 2018 | Blog, Conference Calling
Operator Assisted Conference Calling requires well-trained operators who organize and manage conference calls for large organizations each and every day of the week. They must be highly qualified and able to manage complicated premium conference calls without any issues for the client.
If you ever have a large volume conference call with 100’s of participants, conference calling companies like CIA Omnigage have live operators that are trained to assist you every step of the process. With a live operator at your disposal, a company will have confidence that conference call with run smoothly.
Before every call, a live operator meets with the assigned chairperson(s) to go over all vital information that requires discussion prior to the conference call. A business can choose between Dial-In/Dial-Out calls or Dial-In Only calls, wherein participants will dial into the conference or a live operator can dial out to specified participants at the scheduled start time. The live operator will give a customized introduction and discuss the details of the conference call. Lastly, the live operators will monitor the sound quality and make sure everything is operating the way it should be.
At the end of a call, a company can request a participant list and a recording of the conference call to share with anyone you want.
Benefits of Operator Assisted Conference Calls
Access to an Active Participant List
Live Operators collect information from each participant on an operator-assisted conference call. This allows clients to track who participated on the call and also acts as a detailed reference for future conference calls.
Premium Tools For Q & A Sessions
During a Q & A session, the live operator managing the call has the option to unmute and introduce participants who may have a question.
Control Over Approved Participant
On many conference calls, privacy and security with operator-assisted conference calls could be a critical factor. Live Operators have control over participant callers based on if they were invited to the conference call or not.
Custom Introductions by Live Operator
The live operator can read a custom introduction at the start of each call, which may convey the chairperson(s) name, as well as a description of what the conference call will be about.
Large Participant Calls With High Volume Attendance
For calls that might have over 100’s or even 1,000’s of participants, a live operator is an invaluable asset that can result in a successful call.
Many of the largest fortune 500 companies have come to rely on us to provide the highest level of service and quality for hosting large group conference calls, hosted earnings calls, and hosted event calls that require maximum security, reliability, and Operator Assistance on the Conference Call.
by CIA Omnigage | Jun 15, 2018 | Blast Voice Mail, Blog, Success Stories
Blast Voicemail from Client Instant Access offers a reliable solution to the challenge of blood shortages
Nearly 12 million units of blood are used every year, and the lives of 4.5 million Americans depend on these transfusions. No matter what the circumstance, whether it is open-heart surgery, a serious laceration, or a large scale emergency, hospitals are always in need of units of blood. A steady supply of donations is critical and individual donors are the key factor to ensure the blood supply is full and ready for any contingency.
However, of the 115 million people who are eligible to donate blood in the United States, only 6.8 million actually do so, often leaving blood banks, hospitals, and medical personnel to scramble to keep up with demand. Client Instant Access (CIA) offers a reliable way to facilitate the process of soliciting blood donors to help maintain the blood supply. With CIA’s Blast Voicemail, blood banks, hospitals, and other health care facilities can quickly and efficiently inform a contact list of registered donors that blood is needed.
The contact list for blood donors can be culled from many sources: blood drives, the Red Cross, and other health care organizations. Donors have the option to opt-in to be alerted during a critical blood shortage, an upcoming blood drive, or a need for their specific blood type. This contact list can easily be organized by blood type and/or availability within the Blast Voicemail platform. Blast Voicemail’s high success rate also makes it certain that most donors will know about the blood shortage.
The efficiency of Blast Voicemail can lead to a higher volume of blood in the system at any given time. Blast Voicemail can get the message of blood shortages to potential donors as well. Of the over 100 million people who are non-donors, 17% said they “never thought about” giving blood. Blast Voicemail can reach out to this population using any contact list created from any source. Users can customize a message for this critical need.
by CIA Omnigage | May 31, 2018 | Blog
Client Instant Access, LLC would like to offer best wishes to our users in this year’s Institutional Investor All-American Poll.
At Client Instant Access, we are privileged for the opportunity to provide our voice technology to many of the sell-side’s leading firms and analyst teams. We are grateful to be part of the communication strategy of many past Institutional Investor winners and we look forward to continuing to deliver client engagement solutions to “The Street”.
The simplicity of our suite of products has made Client Instant Access the first choice for many major Wall Street banks and financial firms. For over 23 years, our satisfied clients have employed Blast Voicemail, Conference Calling, and an Integrated CRM Dialer to expedite their workdays and get their message across, every single day.
As this year’s votes are cast and results counted, Client Instant Access is excited to announce its newest partnership (the launch of our most advanced platform to date), Omnigage. This platform offers multi-channel engagement tools including Blast Voice Mail, CRM Dialer, SMS, and Conference Calls inside a single platform. Please reach out to us if you are interested in a demo.
Best Wishes from Client Instant Access, we know your hard work and dedication to your client’s success will earn you the recognition you deserve.
